Average Reviews:
(More customer reviews)Please note, this version of the Applecare Protection Plan is ONLY for the Macbook Pro 15" and 17".
The Macbook and the Macbook Pro 13" are covered under another version of the Applecare Protection Plan - AppleCare Protection Plan MC246LL/A - For Portable Apple Computers 13 Inches and Below
The Applecare Protection Plan - an expensive necessity if you buy an apple laptop.
What most people don't know is that Apple doesn't make the hard drives or the logicboards (motherboards) or the processors or the DVD burners inside their machines. Like all computer manufacturers, Apple sources its parts from component manufacturers like Seagate, Nvidia, Intel, Sony etc etc. These parts just like all electronic components can and may fail after a period of time. Once a part fails and if your macbook pro's one year standard warranty is over, Apple charges extremely high fees to repair or replace parts.
For example - Motherboard replacement - $800 to $1000. Superdrive replacement - $200 to $300. LCD screen replacement - $600 to $800) It's better to pay for Applecare once than pay Apple exorbitant repair fees every time a part fails.
Basically, the A.P.P. is a 2 year warranty extension to your apple laptop's standard one year hardware warranty. It provides unlimited phone support and hardware diagnosis. It also offers Mail-in repair for Mac notebooks using a prepaid shipping box provided by Apple and service by an apple store or an Apple Authorized Service Provider.
The A.P.P. also gives you global repair coverage so if a hardware issues arises while you're in another country and there's an Apple Store or Apple Authorised Service Provider near by, you can take your mac in for diagnosis and repair.
It does not offer any sort of damage protection or on-site repair.
Please remember to buy the A.P.P. if you plan to do so before the first year of ownership is up. If you bought your machine on X Date 2009 - buy the A.P.P.before X Date 2010. Apple will not honor an A.P.P. policy bought even 2 days after the first year is over (in most cases unless you get lucky and speak to a friendly agent on the phone willing to relax the rules a bit)
Just like before, I HATE to be recommending an extended warranty, but it's a necessary evil with Apple products. There is no guarantee that something will go wrong with your expensive mac notebook after the first year but if something does go wrong after the first year, it's better to be covered by the A.P.P. and avoid paying those exorbitant repair/replacement costs.
NOTE - Don't buy Applecare from Apple. Shop around - there are good deals to be found at Authorised Apple resellers and other legit online outlets. Amazon used to be one of the best places to purchase an A.P.P. from but Amazon has raised it's price also. It used to sell the A.P.P. for $299 dollars, but has now increased the price to $321 and it's been stuck there for a while. I have no idea why Amazon raised the price but you should buy when the price is low or a price correction occurs. Hope this helps :)
UPDATE - As of today - July 22 2010, Amazon is selling Applecare for $260.38which is a savings of $88.62 (25%) when compared to buying it from it from an Applestore. Now would be a good time to buy.
Hope this helps!
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Product Description:
Because Apple makes the hardware, the operating system, and many applications, the Mac is a truly integrated system. And only the AppleCare Protection Plan gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call. Extend the complimentary service and support on your Mac to three years from the original Mac purchase date with the AppleCare Protection Plan. You get direct telephone access to Apple experts for technical questions, and you get global repair coverage--including both parts and labor--for your Mac and select Apple peripherals. This version of AppleCare covers purchases of MacBook Pro laptop computers with screens 15 inches and larger.
One stop for technical support
Direct access to Apple experts
Global repair coverage (may be subject to certain restrictions)
Mail-in repair for Mac notebook computers: Mail in your Mac using a prepaid shipping box provided by Apple (availability depends on the location of the Apple Authorized Service Provider; Apple may also request that the customer replace components with readily installable parts)
Carry-in repair: Take your Mac to an Apple Retail Store or other Apple Authorized Service Provider
Apple hardware coverage
Your Mac computer
Included accessories such as the power adapter
Apple memory (RAM)
AirPort Express Base Station, AirPort Extreme Base Station, or Time Capsule (must be purchased up to two years before your Mac purchase or during the term of your AppleCare Protection Plan coverage)
Apple display purchased with your Mac
Software support included
Using Mac OS X*
Quick how-to questions about iLife and iWork
Connecting to printers and AirPort networks
** For Mac computers preconfigured with Mac OS X Server, the AppleCare Protection Plan covers server administration and network management issues using the graphical user interface of Mac OS X Server. For advanced server operation and integration issues, purchase Mac OS X Server Software Support.
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