Cisco-Valet Wireless Router Review

Average Reviews:

(More customer reviews)Bought the Valet Plus to replace a Linksys G router that occasionally lost signal and that did not offer reliable coverage throughout my (not very big) apartment.Connecting 2 computers went smoothly, and range was definitely improved.Connecting 3rd computer produced error message but seemed to work anyway - attempting to add wireless Canon printer to the network caused another error message and connection failed.Called Cisco Support and was told, basically, that they don't fix printer problems; I insisted that was nonsense, since the product is sold as a "no-brainer" wireless solution and they had to help make it work. During conversation with service rep, the printer suddenly did recognize the Valet Plus (or vice-versa) and started working.Next day, connected iPhone successfully but printing failed again.This time, Customer Support dug a little deeper and checked the settings on the router.Then they told me I had to get a better driver from Canon since the router will only work with printers enabled for WPA/WPA2 security.When I asked why that wasn't listed on the box or anywhere else as a technical requirement for the product, the person had no answer - kept repeating that Cisco used "advanced" technology.After that useless call, I tinkered with the printer LAN settings and tried getting it to accept WPA (rather than WPA2) as security protocol.I was able to print again, but don't have confidence the problem is solved for good.So I have to choose whether to send back the Valet Plus or keep it and hope it works, accepting that I may have difficulty and that Cisco Support is pretty much not supportive at all.Be warned that "plug and play" may not be your experience with this item.

UPDATE: It seems that Cisco takes customer reactions pretty seriously.After posting this review and responding to a Cisco survey in the same vein, I got an email and phone call from a higher-up in the company's support area.He explained that Cisco has to be careful about offering technical advice about other company's products (there are liability issues) but agreed that I should not have been given that unequivocal, unhelpful answer.And the Valet Plus has been working well - haven't had to reset it or fiddle with AirPort settings on computers.Have printed successfully a couple of times, too, so hoping for the best.

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Product Description:

Introducing Valet: The Surprisingly Simple Wireless Router

Valet is the surprisingly simple wireless router that gives you the power to quickly and simply make your home wireless. Valet gets you connected to the Internet in just three steps: plug in the included Easy Setup Key, breeze through a few simple setup screens, and start enjoying the freedom of wireless. The included Easy Setup Key automatically saves your wireless settings, allowing you to quickly link your other wireless devices and manage your home wireless with ease. Remember when going wireless required technical expertise and hours of effort? Not anymore--Valet just works.

The Valet wireless router makes it easy to connect all your Wi-Fi devices.

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