Average Reviews:
(More customer reviews)I've been a Mac owner since 1992 and am still a completely satisfied customer. Apple is AWESOME when it comes to Apple Care usage. Back in 2001 I sent in my G4 Powerbook for a logic board fix due to the old "pixel flicker" problem, and not only got it back in 3 days, but also got a new top case (where you rest your hands/trackpad) and they replaced my missing feet for free and without request! (The feet cost about $50 a set, and the top case is roughly $250.)
In 2006 I sent in the same G4 Powerbook for another logical board fix (5 years of heat abuse bent the logic board)I again received quick service and replacement feet.
I've also used Apple Care to get new chargers for my laptops. (Mine tend to short out after a few years as I use my laptops 10+ hours a day, 7 days a week, and take them EVERYWHERE with me). I've also gotten brand new replacement iPods with my Apple Care if they've had any drive problems (e.g. from dropping them).
The customer service people are friendly (for call center/customer service people), they have very quick shipping and the procedure as a whole is pretty effortless as far as tech support goes.
Apple Care is ABSOLUTELY worth the money. If there are ANY bugs in your computer, Apple will fix them at no additional cost, with speedy service. If you buy a Mac, you MUST buy Apple Care. It can be a life saver!
(Tips: 1) If you buy any 3rd party hardware for your computer, always take it OUT before taking it to a Mac Genius or sending it to Apple. They do not support 3rd party hardware. 2) ALWAYS back up your computer before you take it/send it in to avoid their backup fee.)
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Product Description:
Every Mac comes with 90 days of telephone support and one year of service coverage at an Apple-authorized repair center. The AppleCare Protection Plan for portable Apple computers 15 inches and above (MA515LL/A) extends the complimentary coverage to three years of world-class support. The plan includes expert telephone assistance, global repair coverage, web-based resources, and TechTool Deluxe from Micromat--all for one economical price.
This comprehensive AppleCare Protection Plan covers your 15 inch and larger MacBook/MacBook Pro, as well as an AirPort Extreme Card, an AirPort Express or AirPort Extreme Base Station, and Apple RAM purchased for your portable Apple computer. You can also register one Apple display for coverage, provided the Mac and display are purchased together.
Extend your coverage to three years of service and expert telephone technical support.
One Number to Call for Help
Get direct telephone access to Apple's own technical support group, the people who know your system best. Because Apple creates the computer, the operating system, and many built-in applications, the Mac is a truly integrated system. Just one phone call can help resolve most issues with your Mac because AppleCare representatives can help troubleshoot Apple hardware, the Mac operating system, and many Apple consumer applications, including iLife, iWork, Jam Packs, iChat AV, Mail, Safari, iCal, iSync, AppleWorks, and QuickTime.
Convenient Repair Options
The AppleCare Protection Plan ensures that Apple-certified technicians will perform repairs using genuine Apple parts. With this plan, parts and labor will be covered for three years from the date of purchase of your Apple computer, two years beyond the one-year limited warranty. This plan includes global repair coverage, which can be very important if you travel abroad.
Coverage Information
The AppleCare Protection Plan is subject to terms and conditions, which are provided on the AppleCare Protection Plan website.
To qualify for the AppleCare Protection Plan, your product must be within its one-year Apple hardware warranty.
A separate AppleCare Protection Plan must be purchased for each Apple system to be covered.
Mac mini, Mac Pro, and MacBook Pro/MacBook Air/MacBook customers may also enroll one Apple display for coverage, provided that the Mac and the display are purchased together.
Global repair coverage is included.
This AppleCare Protection Plan covers an AirPort Extreme Card, an AirPort Express or AirPort Extreme Base Station, and Apple RAM are included in the coverage of the computer with which they are used.
Frequently Asked Questions
Can I purchase the AppleCare Protection Plan anytime?
You can purchase the AppleCare Protection Plan anytime within the one-year limited warranty period. Your eligibility for coverage under the AppleCare Protection Plan starts from your hardware purchase date. Apple strongly recommends that you purchase the AppleCare Protection Plan when you purchase your Apple product to maximize the additional benefits provided under the plan.What service options does the AppleCare Protection Plan offer?
Apple may provide service through one or more of the following options: carry-in service (to Apple retail stores or Apple Authorized Service Providers), direct mail-in service, onsite service (for desktop computers), or Do-It-Yourself (DIY) parts (so you can service your own product).What does "global repair coverage" mean?
If you take your Apple hardware with you when you travel and happen to need repair service, the AppleCare Protection Plan offers global repair coverage. You can either go to an Apple retail store or contact Apple for information on how to obtain service. Service will be limited to the options available in the country where service is requested. Service options, parts availability, and response time vary according to country. Please see the AppleCare Protection Plan Terms and Conditions for complete details.When I purchase the AppleCare Protection Plan, do I need to register it?
If you purchase your AppleCare Protection Plan and your covered product separately or elsewhere, you will need to register your AppleCare Protection Plan. Your AppleCare Protection Plan coverage starts from your hardware purchase date. Registering your AppleCare Protection Plan at a later date does not extend your coverage.
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